Hi there! How can we help?

Want to find out more? Check out our blog below. Did we miss something out? Contact us directly on our Contact page!

How long will shipping take?

All orders are processed within 7 to 14 business days (excluding weekends and holidays).

Shipping to USA customers will take between 2-5 business days.

Shipping to the rest of the world can take between 5-30 business days depending on your region. Check out our full policy here.

If you're having trouble Contact Us, our team will be happy to help!

Do you ship to _____ ?

We provide worldwide shipping, which includes Europe, the US, Canada and the rest of the world. To check which region you belong to and the shipping times please read our Shipping Policy.

Please note there may be some additional charges or regulations depending on your region. You can find this on our Shipping Policy page.

Can't find what you're looking for? Contact us here.

Can I track my order?

We will keep you updated via email for every step of your products journey from placing your order, to your door!

As soon as your order has been processed and left the warehouse, you will receive a confirmation email by us. We will send you an additional email when your item has been shipped and notify you of the delivery.

Read our whole policy on our Shipping Policy page.

Do you accept returns or exchnages?

We offer a 14 day money back guarantee after day of delivery if you are unhappy with our product.

If 14 days have passed since your purchase has been delivered, unfortunately, we are unable to offer you a credit or exchange.

Read our full policy on our Refund Policy page.

Please note that sale, discounted and custom items are final sale.

How long will it take to refund my return?

Sorry to hear you weren't happy with our product! For any feedback or complaints our team will assist you. Email us directly via the Contact page.

After sending the return request, you will hear back from us within 5-10 business days confirming your return.

If you are experiencing any problems feel free to Contact Us.

What do I do if I don't receive my order?

So sorry that you haven't received your order when expected!

If for some reason you do not receive your order please contact us directly via our Contact page.

We will provide compensation for mishaps on our part.

Please make sure you double check our address and shipping times to your place of residence when placing your order.

What payment methods can I use?

PoshPods supports all of the following payment methods

  • Amex
  • PayPal
  • Apple Pay
  • Google Pay
  • Visa
  • Mastercard
  • Maestro
  • Union Pay
  • Shop Pay

If you experience any issues with these payment methods please either try a new payment method or Contact us, we're always happy to help!

How do I redeem my invite a friend discount?

Wohoo you've got a discount!

To ensure we can apply this discount to your cart your friend must accept the invite and purchase a product. Once their purchase has been completed you will receive an email and you are all set!

If you have not been given the discount following our conditions we will reimburse you directly for our system error. Please Contact us here.

What do I do if my discount code is not working?

So sorry if you have experineced this issue with us!

If for some reason your discount hasn't been applied or your code has been rejected please contact us directly via our Contact page and we will redeem it for you directly!

Please be sure to double check the promotion terms and conditions.

When do you have sales?

Get excited for our seasonal sales and promotions for NEW and LIMITED EDITION products!

Don't miss out by subscribing to our newsletter, where you'll be the first to know about exclusive deals and promotions. Find our subscription at the bottom of our Homepage.

Where can I find my saved products?

You can access your Wishlist via the heart icon at the top right corner of the page.

Your hearted products will be saved and accessible every re-visit when you make an account with us.

You can create your account here. Already a member? Sign in here. Welcome back!

What is your privacy policy?

You can find our Privacy Policy here or it can be found during checkout on the bottom of the page.

Can I recycle the packaging?

Yes! Our packaging can be recycled at recycling centres or large supermarkets. (Please note this depends on your local or national policies)

Passionate about sustainability? Check out our self-decomposing Biodegradable Phone Case, in only 160 days after disposal!